Terms of service

Terms and Conditions of www.womanproud.it/

These Terms govern

  • the use of www.womanproud.it/ and
  • any other Agreement or legal relationship with the Owner

in a binding manner. Capitalised expressions are defined in the relevant section of this document.

The User is requested to read this document carefully.

The entity responsible for www.womanproud.it/ is:


Owner's email address: info@womanproud.it

To know at a glance

  • The right of withdrawal applies only to European consumers.
  • Please note that certain provisions of these Terms may only be applicable to certain categories of Users. In particular, some provisions may apply only to Consumers or only to Users not acting as Consumers. Such limitations are always explicitly mentioned in each relevant clause. In case of no mention, the clauses shall apply to all Users.


Unless otherwise specified, the terms and conditions of use of www.womanproud.it/ set out in this section apply generally.

Additional terms of use or access applicable in particular situations are expressly stated herein.

By using www.womanproud.it/ you agree to comply with the following requirements:

  • There are no restrictions referred to Users with respect to whether they are Consumers or Professional Users.

Content on www.womanproud.it/

Unless otherwise specified or clearly recognizable, all content available on www.womanproud.it/ is owned or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on www.womanproud.it/ does not violate applicable legislation or the rights of third parties. However, it is not always possible to achieve this result.
In such cases, without prejudice to the rights and claims legally exercisable, Users are requested to address their complaints to the contact details specified in this document.

Rights to the contents of www.womanproud.it/

The Owner holds and expressly reserves all intellectual property rights over the above content.

Users are not authorized to use the contents in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without exclusions, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, sub-licensing, transforming, transferring/alienating to third parties or creating derivative works from the content available on www.womanproud.it/, from allowing third parties to undertake such activities through their User account or device, even without their knowledge.

Where expressly indicated on www.womanproud.it/, the User is authorized to download, copy and/or share certain content available on www.womanproud.it/ exclusively for personal and non-commercial purposes and provided that the attribution of authorship of the work is observed as well as the indication of any other relevant circumstances required by the Owner.

The limitations and exclusions provided by the legislation on copyright remain valid.

Access to external resources

Through www.womanproud.it/ Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over these resources and therefore is not responsible for their content and availability.

The conditions applicable to the resources provided by third parties, including those applicable to any concessions of rights to content, are determined by the third parties and governed by their terms and conditions or, in their absence, by law.

Permitted use

Www.womanproud.it/ and the Service may only be used for the purposes for which they are offered, according to these Terms and under applicable law.

It is your sole responsibility to ensure that your use of www.womanproud.it/ and/or the Service does not violate any law, regulation or the rights of any third party.

Therefore, the Owner reserves the right to take all appropriate measures to protect its legitimate interests, and in particular to deny the User access to www.womanproud.it/ or the Service, terminate contracts, report any censurable activity carried out through www.womanproud.it/ or the Service to the competent authorities - e.g. the judicial or administrative authorities - whenever the User commits or is suspected of committing

  • violating laws, regulations and/or the Terms;
  • infringement of third party rights;
  • acts that may considerably prejudice the legitimate interests of the Owner;
  • offending the Owner or a third party.


Paid Products

Some of the Products offered on www.womanproud.it/ as part of the service are chargeable.

The fees, duration and conditions applicable to the sale of such Products are described below and in the respective sections of www.womanproud.it/.

Product Description

Prices, descriptions and availability of Products are specified in the respective sections of www.womanproud.it/ and are subject to change without notice.

Although the Products on www.womanproud.it/ are presented as accurately as technically possible, the representation on www.womanproud.it/ by any means (including, as the case may be, graphics, images, colours, sounds) is intended as a mere reference and does not imply any warranty as to the characteristics of the Product purchased.

The characteristics of the selected Product will be specified during the purchase procedure.

Purchase procedure

Each phase, from the choice of the product to the forwarding of the order, is part of the purchase procedure.
The purchase procedure includes the following steps:

  • Users are requested to choose the desired Product to have it appear in the purchase selection, indicating, where possible, quantities and specific characteristics.
  • Users can review their choice, modify, add or remove items and, where applicable, provide specific instructions (e.g. "send it with a courtesy receipt").
  • To access the checkout area, Users must click the checkout button.
  • Within the checkout area, Users may choose to checkout directly. Direct checkout allows Users to complete their purchase directly through a payment processing service (such as "PayPal", "Amazon Pay", "Google Pay"). By choosing direct checkout, Users will be redirected to the selected payment platform.
  • Within the checkout area, Users will be asked in successive steps to specify their contact details, billing and shipping address, and a shipping and payment method of their choice.
  • In the checkout area, users can access their account if they have one. Users will be prompted in subsequent steps to confirm their registered billing and shipping address and to specify a shipping and payment method of their choice. Users who do not have an account can open one during the checkout process. Accounts are created through Shopify and allow Users to access their current order status and purchase history. To receive information regarding the processing of personal data and the related rights, the User may consult the privacy policy of Shopify and www.womanproud.it/.
  • During the purchase process, Users may, at any time, change, correct or replace the information provided and add a gift card, affiliate code or discount code (Voucher) or abandon the purchase process altogether without any consequences.
  • After providing all the required information, Users are requested to carefully check the order and then confirm and submit it using the relevant button or mechanism on www.womanproud.it/, thereby accepting the Terms and agreeing to pay the agreed price.

Sending the order

Sending your order involves the following:

  • Sending the order by the user determines the conclusion of the contract and makes the User obliged to pay the price, taxes and any additional charges and expenses, as specified in the order page.
  • In the event that the Product purchased requires an active contribution from the User, such as the provision of information or personal data, specifications or special requests, the submission of the order also constitutes the User's obligation to cooperate accordingly.
  • Once the order has been placed, Users will receive a confirmation of receipt of their order.

All notifications relating to the purchase procedure described above will be sent to the e-mail address provided by the User for this purpose.


During the purchase procedure and before placing the order, Users are duly informed of all commissions, taxes and costs (including any shipping costs) that will be charged to them.

The prices on www.womanproud.it/:

  • include all applicable commissions, taxes and costs.

Promotions and discounts

The Owner may offer special discounts or promotions for the purchase of the Products. Such promotions or discounts are always subject to the requirements and terms and conditions provided in the relevant section of www.womanproud.it/.

Promotions and offers are always granted at the sole discretion of the Owner.

Repeated or periodic promotions or discounts do not constitute any claim or right enforceable by Users in the future.

As the case may be, discounts and promotions are valid for a certain period of time or while stocks last. Unless otherwise specified, time limitations on promotions and discounts apply to the time zone of the Holder's location, as indicated in the contact details in this document.


Promotions and discounts may be offered in the form of Vouchers.

In the event of a breach of the conditions applicable to the Vouchers, the Holder may legitimately refuse to fulfil its contractual obligations and expressly reserves the right to take legal action to protect its rights and interests.

Any additional or divergent provisions applicable to the use of the Vouchers listed on the relevant information page or on the Voucher itself shall prevail in any case, regardless of the provisions below.

Unless otherwise stated, the following rules apply to the use of Vouchers:

  • Each Voucher is only valid if used in the manner and within the time period specified on the website and/or on the Voucher;
  • The Voucher can only be redeemed in full at the time of purchase - partial use is not permitted;
  • Unless otherwise specified, single-use Vouchers can only be redeemed once per purchase and can therefore only be redeemed once even in the case of instalment purchases;
  • Vouchers are not cumulative;
  • The Voucher must be used within the specified period of validity. The Voucher must be used within the specified period of validity and will be automatically cancelled. Any possibility of claiming rights, including reimbursement of the value of the Voucher, is excluded;
  • The User has no right to any credit/refund/compensation in case of difference between the value of the Voucher and the redeemed value;
  • The Voucher is intended exclusively for non-commercial use. The reproduction, counterfeiting and marketing of the Voucher is strictly forbidden, as is any illegal activity connected to the purchase and/or use of the Voucher.

Means of Payment

The details of the accepted means of payment are highlighted during the purchase procedure.

Some means of payment are linked to further conditions or involve additional costs. Detailed information can be found in the relevant section of www.womanproud.it/.

Payment methods marked as such are handled directly by the Holder. The Controller collects and stores the data necessary for the processing of payments and for the fulfilment of related legal obligations. To receive further information on the processing of personal data and the realtivi rights, the User can refer to the privacy policy of www.womanproud.it/.

Other payment methods, if any, are provided independently by third party services. In these cases, www.womanproud.it/ does not collect any information about the payment - such as credit card data - but receives a notification from the third party provider concerned when the payment is successfully completed.

In the event that the payment made by one of the available means fails or is rejected by the payment service provider, the Holder is not obliged to execute the order. Any costs or fees resulting from the failed or declined payment shall be borne by the User.

Authorization for future payments via PayPal

If the User authorises the PayPal function that allows future purchases, www.womanproud.it/ will store an identification code linked to the User's PayPal account. This will allow www.womanproud.it/ to automatically process payments for future purchases or for the payment of periodic instalments of a previous purchase.

Authorization can be revoked at any time by contacting the Owner or by changing your personal PayPal settings.

Retention of Title

Until payment of the full purchase price has been received by the Holder, the User does not acquire ownership of the Products ordered.

Contractual right of withdrawal

The Holder grants Users the contractual right to withdraw from the purchase contract according to the terms and conditions explained in the relevant section of www.womanproud.it/ within 15 days from the conclusion of the contract.


Deliveries are made to the address indicated by the User and in the manner indicated in the order summary.

At the time of delivery, Users must check the contents of the package and promptly report any anomalies to the contact details given in this document or as described in the delivery note. Users may refuse to accept the package if it is visibly damaged.

Delivery can take place in the countries or territories specified in the relevant section of www.womanproud.it/.

Delivery times are indicated on www.womanproud.it/ or during the purchase process.

Unless otherwise specified on www.womanproud.it/ or agreed with the User, the Products are delivered within thirty (30) days from purchase.

The following applies to Users who do not act as Consumers:

Deliveries are made according to the terms and times specified on www.womanproud.it/.

Unless otherwise specified, shipping costs are the responsibility of the User.

The risk of loss or damage of the goods passes to the User at the moment of delivery to the courier.


The Owner or the Seller shall not be liable in any way for any delivery errors resulting from inaccuracies or omissions committed by the User in the completion of the purchase order, nor for any damage or delays occurring after delivery to the courier if the latter has been appointed by the User.
In the event that the goods are not delivered or collected at the time or within the period specified, they will be returned to the relevant Owner or Seller, who will contact the User to schedule a second delivery attempt or agree further action.
Unless otherwise specified, each delivery attempt from the second will be at User's expense.

Where Users are not acting as Consumers the above shall be replaced by the following non-delivery rules:

Non-delivery B2B

Unless otherwise specified, shipping costs shall be borne by the User.
The Owner or Seller shall not be liable in any way for any errors, delays (including the case where the User does not collect the goods within the time limit set by the Owner, Seller or the courier), damage or loss of the goods after delivery to the courier.
If, in the impossibility of delivery, the goods are returned to the Owner or Seller, the User shall bear the costs of the resulting storage. The user is obliged to organise a new delivery attempt at his own expense, after agreeing with the Holder or Seller on the appropriate time and method of collection.
Otherwise, the Holder or Seller may, at his discretion, withdraw from the contract or arrange a new delivery attempt at the user's expense.
In both cases, the Holder or Seller reserves the right to compensation for any damages suffered due to non-delivery.

Your rights

Right of withdrawal

Unless an exception applies, the User may enjoy the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. You can find more information about the right of withdrawal in this section.

Who has the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers have the legal right to withdraw from contracts concluded online (distance contracts) within the time period specified below for any reason and without justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercise of the right of withdrawal

In order to exercise the right of withdrawal, the User must send the Controller an unequivocal communication of his intention to withdraw from the contract.

For this purpose, the User may use the standard withdrawal form available in the definitions section of this document. However, the User is free to express his intention to withdraw from the contract in any other suitable form. In order to comply with the period within which the right must be exercised, the User must send the declaration of withdrawal before the withdrawal period expires.

When does the withdrawal period expire?

  • In case ofpurchase of goods, the withdrawal period expires after 14 days from the day on which the user or a third party - appointed by him and different from the courier - takes possession of the goods.

  • In the case of the purchase ofseveral goods ordered together but delivered separately or in the case of the purchase of a single good consisting of several lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the user or a third party - appointed by him and other than the courier - takes possession of the last of the goods, lots or pieces.

  • In the case of contracts for the periodic delivery of goods during a fixed period of time, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by him and different from the courier - takes possession of the first good delivered.

Effects of withdrawal

The Owner refunds all payments received including, if made, those relating to delivery costs to users who have properly exercised their right of withdrawal.

However, the higher cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner, will be borne by the User.

The refund will be made without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same means of payment used for the initial transaction. The User does not incur any costs as a result of the withdrawal.

... on contracts for the purchase of goods

Unless the Holder has offered to collect the goods, the User must return them to the Holder or another person authorised by the Holder to receive them without undue delay and in any event within 14 days of the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the delivery of the goods to the carrier or other authorised person takes place before the expiry of the 14-day period described above. Refunds may be withheld until we receive the goods or until the User has provided proof of having returned the goods.

The User is liable for any decrease in the value of the goods resulting from use of the goods other than that necessary to establish their nature, characteristics and functioning.

The return shipping costs are borne by the Owner.


Legal warranty of conformity of the Product

According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is obliged to guarantee that the goods purchased have the quality, functionality or characteristics promised or reasonably foreseeable for at least two years from the moment of delivery to the purchaser.

If Users act as European Consumers, the legal warranty of conformity of goods applies to items available on www.womanproud.it/ in accordance with the laws of the country in which they usually reside.

The national laws of such country may grant such Users more extensive rights.

In particular, Consumers residing in France may exercise their conformity warranty rights within two years of delivery of the goods without having to produce proof of the defect or lack of conformity. The period of time for which the Consumer is exempted from producing proof is reduced to six months in the case of used goods.

By exercising the right of guarantee, the Consumer may choose between requesting the replacement or repair of the defective goods under the conditions specified in the French Consumer Code.

This legal guarantee of conformity is applicable irrespective of any further commercial guarantee granted by the Owner.

The Consumer may also exercise the right of guarantee for hidden defects under the relevant provisions of the French Civil Code, choosing between withdrawal from the purchase and price reduction.

Consumers who do not act as European Consumers may have conformity warranty rights under the legislation of the country in which they usually reside.

Legal warranty for second hand or used goods

Users acknowledge and accept that the legal warranty for second-hand or used goods is limited to 1 year from the receipt of the goods.

Satisfied or refunded

Subject to the provisions of the law, the Owner grants Users the right to withdraw from a purchase they are not satisfied with, and to obtain a refund of the price.

The terms and conditions applicable to this guarantee are indicated in the relevant section of www.womanproud.it/.

Limitation of liability and indemnity

Australian Users

Limitation of Liability

Nothing in these Terms shall exclude, limit or modify any warranty, condition, indemnity, right or protection that you may have under the Competition and Consumer Act 2010 (Cth) or other similar state and territory legislation and which constitutes a right that cannot in any way be excluded, limited or modified (non-excludable right). To the fullest extent permitted by law, our liability to you, including liability for the infringement of a non-excludable right and any other liability not otherwise excluded under these Terms and Conditions, is limited, at the option of the Owner, to a re-provision of the services or payment of the cost of re-provision of the services.

US Users

Disclaimer of Warranty

The Owner provides www.womanproud.it/ "as is" and as available. Use of the Service is at the User's own risk. To the fullest extent permitted by law, the Owner expressly disclaims conditions, covenants and warranties of any kind - whether express, implied, statutory or otherwise, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No advice or information, whether oral or written, obtained by you from the Owner or through the Service shall create any warranty not expressly set forth herein.

Notwithstanding the foregoing, Owner and its subordinates, affiliates, officers, agents, brand coowners, partners, suppliers and employees do not warrant that the content will be accurate, reliable or correct; that the Service will be available, uninterrupted and secure, at any particular time or place; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User's own risk and the User is solely responsible for any damage to the computer system or mobile device or loss of data resulting from such operation or the User's use of the Service.

The Owner does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by third parties through the Service nor any website or service hyperlinked. In addition, the Owner does not participate in or in any way monitor any transactions between Users and third party providers of products or services.

The Service may become inaccessible or not function properly with the User's browser, device and/or operating system. The Owner cannot be held liable for any damages, whether perceived or actual, arising from the content, operation or use of the Service.

Federal laws, some states and other jurisdictions do not allow the exclusion or limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users special legal rights. Users may have additional rights that vary from state to state. The limitations and exclusions in this Agreement apply to the extent permitted by law.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Owner and its subordinates, affiliates, officers, agents, co-branders, partners, suppliers and employees be liable for

  • any indirect, intentional, collateral, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
  • any damage, loss or injury resulting from hacking, tampering or other unauthorized access to or use of the Service or your account or the information contained therein;
  • any errors, omissions or inaccuracies in the content;
  • personal injury or property damage of any kind resulting from your access to or use of the Service;
  • any unauthorized access to the security servers of the Owner and/or any personal information stored therein
  • any interruption or cessation of transmissions to or from the Service
  • any bugs, viruses, trojans or the like that may be transmitted to or through the Service
  • any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; and/or
  • the defamatory, offensive or illegal conduct of any User or third party. In no event shall the Owner and its subordinates, affiliates, officers, agents, brand co-owners, partners, suppliers and employees be liable for any claim, proceeding, liability, obligation, damage, loss or cost in an amount greater than the amount paid by the User to the Owner during the preceding 12 months, or the term of this Agreement between the Owner and the User, whichever is shorter.

This section on limitation of liability applies to the maximum extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability arises from contract, tort, negligence, strict liability or any other basis, even if the Owner was advised of the possibility of such damage occurring. Some jurisdictions do not allow the exclusion or limitation of collateral and consequential damages, so the above limitations or exclusions may not apply to you. These Terms give you specific legal rights, and you may have other rights that vary from jurisdiction to jurisdiction. The disclaimers, exclusions or limitations of liability in these Terms shall not apply beyond the limits of applicable law.


You agree to defend, indemnify and hold harmless the Owner and its subordinates, affiliates, officers, agents, co-branders, partners, suppliers and employees from and against any and all claims or demands, damages, obligations, losses, liabilities, charges or debts and expenses, including, without limitation, legal fees and expenses arising out of

  • your use of or access to the Service, including any data or content transmitted or received by you;
  • User's breach of these Terms, including, without limitation, User's breach of any representation or warranty in these Terms;
  • your violation of any third party rights, including, but not limited to, any rights relating to privacy or intellectual property;
  • your violation of any applicable law, rule, or regulation
  • any content posted by the User's account, including, but not limited to, misleading, false or inaccurate information, and including where access is gained by third parties using the User's personal username and password or other security measures, if any
  • wilful misconduct of the User; or
  • your violation of any legal requirement by you or your affiliates, officers, agents, co-branders, partners, suppliers, and employees, to the extent permitted by applicable law.

Common Provisions

No Implied Waivers

The Owner's failure to exercise any statutory rights or claims under these Terms shall not constitute a waiver thereof. No waiver shall be deemed conclusive with respect to a specific right or any other right.

Interruption of Service

To ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates or any other change, giving appropriate notice to Users.

Within the limits of the law, the Owner reserves the right to suspend or completely terminate the Service. In case of termination of the Service, the Owner will make every effort so that Users can extract their Personal Data and information according to the law.

In addition, the Service may not be available due to causes beyond the reasonable control of the Owner, such as force majeure (e.g. strikes, infrastructural malfunctions, blackouts etc.).

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit www.womanproud.it/ or the Service in whole or in part without the prior written consent of the Owner, expressed directly or through a legitimate resale program.

Privacy policy

Information on the processing of Personal Data is contained in the privacy policy of www.womanproud.it/.

Intellectual Property

Without prejudice to any more specific provisions contained in the Terms, the intellectual and industrial property rights, such as copyrights, trademarks, patents and models relating to www.womanproud.it/ are held exclusively by the Owner or its licensors and are protected under the regulations and international treaties applicable to intellectual property.

All trademarks - whether denominative or figurative - and all other distinctive signs, companies, service marks, illustrations, images or logos that appear in connection with www.womanproud.it/ are and remain the exclusive property of the owner or its licensors and are protected under the legislation and international treaties applicable to intellectual property.

Changes to the Terms

The Owner reserves the right to modify the Terms at any time. In this case, the Owner will give appropriate notice of the changes to Users.

The changes will affect the relationship with the User only for the future.

Your continued use of the Service constitutes your acceptance of the updated Terms. If you do not wish to accept the changes, you must cease using the Service. Failure to accept the updated Terms may result in either party's right to terminate the Agreement.

The applicable prior version shall continue to govern the relationship until accepted by the User. Such version may be obtained from the Owner.

If required by applicable law, the Owner will specify the date by which changes to the Terms will become effective.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of, novate or contract out any or all of its rights and obligations under these Terms, having regard to the legitimate interests of the Users.

The provisions relating to the amendment of these Terms shall apply.

The User is not authorized to assign or transfer its rights and obligations under the Terms without the written consent of the Owner.


All communications regarding the use of www.womanproud.it/ should be sent to the contact details indicated in this document.

Safeguard clause

Should any of the provisions of these Terms be or become invalid or ineffective under applicable law, the invalidity or ineffectiveness of such provision shall not cause the ineffectiveness of the remaining provisions, which shall therefore remain valid and effective.

European Users

If any provision of these Terms should be or become void, invalid or ineffective, the parties will endeavour to find an amicable arrangement to replace the void, invalid or ineffective provision.
In the event of failure to agree within the above terms, if permitted or provided for by the applicable law, the null, invalid or ineffective provision shall be replaced by the applicable legal provision.

Notwithstanding the foregoing, the invalidity, voidness or ineffectiveness of any specific provision of these Terms shall not render the entire Agreement void, unless the invalid, voidable or ineffective provision under the Agreement is essential or of such importance that the parties would not have entered into the Agreement had they known that the provision would be invalid, or in cases where the remaining provisions would impose an unreasonable and unacceptable burden on either party.

US users

Any invalid or unenforceable provision will be interpreted and adjusted to the extent necessary to make it valid, effective and in accordance with its original purpose.
These Terms constitute the entire agreement between User and Owner with respect to the subject matter hereof and supersede all other communications, including any prior agreements, between the parties with respect to the subject matter hereof.
These Terms shall be enforced to the fullest extent permitted by law.

Applicable Law

The Terms shall be governed by the law of the place where Owner is established, as set forth in the relevant section of this document without regard to conflict of law rules.

European Consumer Exception

However, notwithstanding the foregoing, if You are acting as a European Consumer and are ordinarily resident in a country whose law provides for a higher level of consumer protection, such higher level of protection shall prevail.

Competent Court

The exclusive jurisdiction to hear any dispute arising out of or in connection with the Terms lies with the courts of the place where the Owner is established, as indicated in the relevant section of this document.

Exception for European Consumers

The foregoing does not apply to Users acting as European Consumers or Consumers located in Switzerland, Norway or Iceland.

Dispute Resolution

Amicable settlement of disputes

Users may report any disputes to the Owner, who will attempt to resolve them amicably.

Without prejudice to the User's right to take legal action, in the event of a dispute concerning the use of www.womanproud.it/ or the Service, Users are requested to contact the Owner at the addresses indicated in this document.

The User can address a complaint to the email address of the Owner indicated in this document, including a brief description and, if applicable, the details of the order, purchase or account concerned.

The Controller will process the request without undue delay and within 15 days of receipt.

Amicable settlement of disputes between Users

Users may report disputes with other Users arising from the use of www.womanproud.it/ to the Controller. The Owner will endeavour to mediate the conflicting requests in order to reach a consensual solution.
Without prejudice to the Users' right to take legal action, in the event of disputes between Users arising from the use of www.womanproud.it/ or the Service, Users are requested to contact the Owner at the addresses indicated in this document.